Privacy Policy

City Lions is committed to safeguarding the privacy of visitors to our website and participants in our services and programmes.

Information We Collect

We collect personal information appropriate to the service or programme you are accessing. This may include:

  • Name, address, email address, and telephone number
  • Emergency contact details (where relevant)
  • Information required to deliver specific activities or events

Calls to the Council’s Contact Centre may be monitored or recorded for quality and training purposes.

How We Use Personal Information

We collect and use personal data for the following purposes:

  • To deliver services, activities, and events that you have signed up for
  • To communicate with you about your participation
  • To meet legal and regulatory requirements
  • To improve our services and user experience

With your consent, we may also:

  • Contact you about similar events, programmes, or opportunities
  • Request feedback on our services
  • Provide updates or promotional communications

We will only collect and use information that is necessary and relevant.

Sharing Your Information

Where you have given your consent, your information may be shared with:

  • Internal partners, such as Westminster City Council teams (including Communications and other relevant service areas)
  • External partners, where applicable and identified, who support delivery of events, programmes, or related initiatives

These partners may contact you about participation in similar activities, communications, or promotion of services.

All partners are required to handle your data securely and in line with data protection legislation.

You will always be:

  • Informed about how your data will be used
  • Given the opportunity to opt in or opt out for these initiatives
  • Able to stop participating at any time

Photography, Media, and Promotion

Where you agree to participate in promotional activity (e.g., photography, video, or testimonials):

  • Your content may be shared online, including on websites and social media platforms. (City Lions, Westminster City Council & Partners)
  • Once published online, information may be accessible publicly

We will clearly explain how your data and images may be used before you agree. You will also have the opportunity to decline participation at any time.

Your Rights

Your rights under the Data Protection Act 2018 and UK GDPR include:

  • The right to access your personal data
  • The right to request correction or deletion
  • The right to withdraw consent at any time
  • The right to restrict or object to processing

Your access to Council services will not be affected if you choose not to share your data for additional purposes.

For more information, please see our Fair Processing Notice.

Cookies

If you complete our online registration process or log in to the site, we may use cookies to remember your preferences during your current visit and future visits, unless the cookie is deleted.

You can delete cookies at the end of each visit by logging out of the site. Your browser help settings will also explain how to refuse cookies from our site if you prefer.

Refusing cookies will not prevent you from completing online transactions. However, some features may be limited. For example, we may not be able to show content tailored to you or pre-fill forms with your contact details where relevant.

Analytics and site improvement cookies

We also use cookies and similar tools to understand how people use our website and to improve the experience.

  • Google Analytics helps us understand which pages and services are most useful to visitors.
  • Logo_Net helps us track the routes people take through the website so we can make navigation easier.

These tools do not collect personal information.

Personalising your experience

Cookie data may also help us suggest relevant content, such as links to related information or a chat feature that allows you to contact a member of staff online.

We recommend using the site with cookies turned on for the best experience. However, you can switch them off if you prefer, although some features may not be available.

Learn more about cookies, including how to disable them.

Email Communications

If you have provided your email address and consented, you may receive occasional updates from Westminster City Council about services, events, or opportunities that may be of interest to you.

You can opt out of these communications at any time.

WhatsApp Communications

To support delivery of programmes such as City Lions, we may use:

  • WhatsApp broadcasts or status updates for promotional information
  • WhatsApp groups for event-specific communications and updates

Participation is optional. You can opt out at any time, and your data will be securely deleted within 28 days of your request.

Consent and Your Choices

We aim to operate a "tell us once" approach, meaning:

  • Consent may be collected once (e.g., through a City Lions form)
  • This consent may be shared internally to avoid duplication
  • You will always be made aware of how your information may be used

You can:

  • Decline participation in communications or promotions
  • Withdraw your participation at any time
  • Update your preferences at any stage

Information to Improve Our Site

We automatically collect anonymised website usage data (such as IP address and browsing activity) to:

  • Understand how users interact with our site
  • Improve functionality and user experience

This data does not identify you personally unless you provide information through forms or transactions.

Contact

If you wish to contact the data protection officer, please email dpo@westminster.gov.uk.

 

 

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